A couple of weeks ago I was attending The 2013 National Manufacturing Debate at Cranfield University. One of the speakers used the phrase "at your elbow", and it created a very visible image of helping someone at their desk, their work centre, at their screen. A bit like helping your son or daughter with their Maths revision or learning to read.
Workshops and training and coaching sessions can be excellent, but we have to remember that there are times when we have to roll up our sleeves and place ourself at someone's elbow to give them the help they need. 1:1 input doesn't resonate with efficient working patterns, but where would we be if we never had that experience when we were stumbling with our Green sticker readers?